News
A help desk solution for small and large organizations, ideal for mobile management and designed from a customer experience perspective. Under these parameters, the app becomes a workspace to manage all conversational messaging quickly, safely, and reliably.
From the point of view of the agent - collaborator, Infobip Conversations provides all the functions and tools to communicate with customers and provide them with answers and necessary support information (supports multimedia files) remotely and in real time. From the supervisor's point of view, it has all the information of each collaborator in addition to the management of the routing of incoming messages (assignments), resolutions and history.
Features:
- Two-way messages
- Conversation thread
- Conversation management
