Guides
WhatsApp Business was implemented in order to support small and medium businesses so they can communicate more effectively and professionally with their customers.
The app is available for free for iOS and Android and access through WhatsApp Web.
To install it you must download the application normally from Google Play or the App Store and then enter a unique phone number for the company.
After entering the number it is necessary to indicate the name of the company correctly, since it cannot be changed later.
Then the number will be verified and confirmed by the platform, indicating to the contacts that it is a company account.
As advantages of using this app, the following can be mentioned as important:
- Direct contact of customers with the business.
- Schedule welcome messages for those users who write for the first time.
- Schedule absence messages, indicating customer service hours.
- Set up automatic messages to give quick responses before serving customers in a personalized way.
- Sort users / customers with tags.
- Statistics regarding data from chats and shipments.
- Online store, you can upload the catalog of products to WhatsApp to promote electronic commerce. The catalogs allow you to add price, description and product code.
- Enable the Facebook Pay payment system, this option is currently only available in the United States.
- Enable chats on websites (to integrate them).
- Allow customers to query directly from Facebook Ads ads.
